It is our goal and practice to get every guest to their destination in a timely manner but we do not control airline / Amtrak schedules.
Departures – As much as possible our drivers will arrive to transport you to the airport or Amtrak 5 minutes or more before your scheduled pickup time. On rare occasions, especially in bad weather, our drivers may be a few minutes past the expected time. When possible, we will notify you of any expected delays. Please help keep our drivers on schedule by being ready at the time and place indicated for your pickup Drivers will contact you via text message upon arrival
Airport Pickups – We plan for our vehicles to arrive 15 to 20 minutes after the scheduled arrival of planes. This is to allow time for passengers to deplane and get baggage. Your driver will contact you via text message when they arrive at the airport.
AMTRAK – Amtrak is frequently late, especially during winter months. While we value our guests who travel via Amtrak, we must prioritize Airport arrivals / departures over delayed Amtrak arrivals. This can mean delays as we may have to move on to service other guests, before returning to pick your party up. As much as possible we will keep you informed of our ETA. your driver will contact you via text message upon arrival.
It is our goal and practice to get every guest to their destination in a timely manner but we do not control airline / Amtrak schedules.
Departures – As much as possible our drivers will arrive to transport you to the airport or Amtrak 5 minutes or more before your scheduled pickup time. On rare occasions, especially in bad weather, our drivers may be a few minutes past the expected time. When possible, we will notify you of any expected delays. Please help keep our drivers on schedule by being ready at the time and place indicated for your pickup Drivers will contact you via text message upon arrival
Airport Pickups – We plan for our vehicles to arrive 15 to 20 minutes after the scheduled arrival of planes. This is to allow time for passengers to deplane and get baggage. Your driver will contact you via text message when they arrive at the airport.
AMTRAK – Amtrak is frequently late, especially during winter months. While we value our guests who travel via Amtrak, we must prioritize Airport arrivals / departures over delayed Amtrak arrivals. This can mean delays as we may have to move on to service other guests, before returning to pick your party up. As much as possible we will keep you informed of our ETA. your driver will contact you via text message upon arrival.
You may notify our dispatch when you arrive if you choose, but it is more important for the driver to know you are there. Please look for and respond to a text message from our driver.
If our driver does not receive a response from a passenger within 20 minutes after a plane lands, we may consider you to have abandoned your reservation and the driver may find another fare.
Don’t worry, once you have acknowledged that you are there, our drivers will wait while you collect baggage. We ask that you keep the driver informed if there are unexpected delays such as lost luggage. Please note that there may be additional charges for passenger caused delays
Because we may have multiple vehicles onsite, and because our vehicles are similar to other shuttle companies, please give the driver your name when you approach our vehicle.
Yes, unlike other services, our drivers are trained and expected to assist you with your luggage. In fact, we prefer it if you let us load the luggage while you take your seat in the vehicle. Please make our drivers aware of heavy items or anything that requires special care.
Unless you request otherwise at the time you make the reservation, it is very possible that you will share a shuttle with one or more other parties.
We minimize this as much as possible and always consider the comfort, safety and schedule of everyone when we do combine passengers.
If you do not want to be combined, please tell our agent when you make the reservation. We will not always be able to meet your request, especially at night and during popular times of the day (we will let you know before you book) There is a surcharge to guarantee a private shuttle.
While our drivers appreciate tips, they are never expected. Tips are not part of of the wages we pay.